FAQS

Custom formulations

Which single herb tinctures do you carry?

Explore our stock of tinctures:

Do you carry any pre-mixed formulas?

We have a line of proprietary formulas and stock many traditional Chinese formulas in tincture and concentrate.
You can use any of these as a base for your formulation, or order them as is:

What granulated extracts do you stock?

You can find the granulations we carry here:

What bulk herbs do you stock?

See our bulk herb offerings here:

Where do you source your herbs?

Visit our Standards and Certifications page to learn about our commitment to quality.

What is the cost for your formulation services?

Once you set up an account and use our online formula submission portal, you’ll be able to see the cost of each formula you order. Take a look at our Pharmacy Pricing Sheet if you do not have an account.

What discounts do you offer?

We’re happy to offer a 15% discount to practitioners who sign up for a monthly pharmacy account. When we receive billed-to-account formulas, we make them up right away and give the patient a call when their order has been prepared. Charged to account formulas are billed at the end of the month. Contact us to set up an account. Interested in larger formula or bulk volume discounts? Please visit our Wholesale page.

We offer a 10% discount to students of herbal medicine.

Can you bill my patients directly?

Absolutely. For bill-to-patient orders, we take the practitioner’s order, then call the patient to confirm the order and arrange payment. Unpaid formulas will not be assembled.

I'm having trouble logging in to place a formula order. What should I do?

Use supported browsers and log in twice:

  • Make sure you are using Chrome, Safari, or Internet explorer.
  •  Once you click “Order a Custom Formulation” use the account name “FFH” and the password “herbs” to log in to our database.
  • Then log in to your personal account using your email address and your practitioner ID number as your password.
  • If you do not know your practitioner ID number, contact us.

How long does it take to fill an order?

Most orders will be filled the same business day if submitted before 4pm. Please call the shop if your patient is picking up a formula directly after an appointment, so we can fill their order as quickly as possible.

Is shipping available?

Yes! See our shipping rates here.

 

WHOLESALE

What are your minimums?

Single herb tinctures or stock formulas are offered bulk starting at 8 fl oz.

Our minimum custom formula size is 16 fl oz bulk or a 12 pack of 2 oz bottles.

Bulk orders are subject to a $200 order minimum.

How are your extracts priced?

Each herb and formula is assigned a tier.  Compare this with our pricing chart to ­find the cost. With increased purchase volume, the price per oz decreases.  Find our wholesale price structure here, and have a look at our price sheet for formulas.  Feel welcomed to contact signe@fiveflavorsherbs.com for a quote.

In addition to your extracts, are your mushroom powders available wholesale?

Absolutely! Wholesale pricing for our mushroom powders here.

How do I place an order?

Please send wholesale orders to wholesale@fiveflavorsherbs.com.

 

PRIVATE LABEL

What are your minimum order quantities?

Have look at our informational sheet for contract manufacturing and private label to learn how our process works.

What are your privacy standards for private label?

We provide non-disclosure agreements for all private label supplements and manufacturing processes. You can download and fill out a basic template here.

What’s the turnaround for private label orders?

Orders blended from existing tincture stock (up to 4 gallons) have a 1-week turnaround.

Orders that involve non-inventory herbs, difficult-to-source herbs, or are over 4 gallons have an average turnaround of 6-9 weeks.

Who creates the labels?

Customers are responsible for the design and printing of labels, including FDA labeling requirements.  We recommend reviewing product contents and label design with a lawyer and/or insurance agent before finalizing the text. To meet our compliance specifications, we must review your labels for accuracy before they are printed.