FAQS

pharmacy

Which single herb tinctures do you carry?

Once you’re logged in to our online pharmacy system, you’ll see all the tinctures, granules and raw herbs we carry. If you cannot find what you are looking for, that means we don’t stock the extract. Explore our stock of tinctures:

Do you carry any pre-mixed formulas?

We have a line of proprietary formulas and stock many traditional Chinese formulas in tincture and concentrate.
You can use any of these as a base for your formulation, or order them as is:

What granulated extracts do you stock?

You can find the granulations we carry here:

What bulk herbs do you stock?

See our bulk herb offerings here:

Where do you source your herbs?

Visit our Standards and Certifications page to learn about our commitment to quality.

What is the cost for your formulation services?

Once you set up an account and use our online formula submission portal, you’ll be able to see the cost of each formula you order. Our prices depend on the size of the formula you are ordering, the herbs in the formula, and the quantity of each herb in your formulation.

Can you bill my patients directly?

Absolutely. Our online system allows you to mark up your orders and then send the order to your patient for payment.

I'm having trouble logging in to place a formula order. What should I do?

Please call us for help!

How long does it take to fill an order?

We fulfill orders within 24 hours of accepting payment. They are often ready sooner! We always notify the receiving party when their formula is ready.

Is shipping available?

Yes! You will choose your shipping option when you check out. You can choose to ship directly to your patient, or to you.

 

WHOLESALE

What do you offer wholesale?

What are your minimums?

Single herb tinctures or stock formulas are offered bulk starting at 8 fl oz.

Our minimum custom formula size is 16 fl oz, with a maximum of 6 herbs in the formula. 32 fl oz formulas can have a maximum of 12 herbs. Formulas containing 13 herbs or more have a 1 gallon minimum.

Bulk orders are subject to a $200 order minimum. Orders of just our 2oz proprietary/TCM formulas have a $100 order minimum.

How are your extracts priced?

Each herb and formula is assigned a tier.  Compare this with our pricing chart to ­find the cost. With increased purchase volume, the price per oz decreases.  Find our wholesale price structure here, and have a look at our price sheet for Chinese formulas and our Five Flavors Proprietary formulas.  Feel welcomed to contact us for a quote.

In addition to your extracts, are your mushroom powders available wholesale?

Absolutely! Wholesale pricing for our mushroom powders here. We are discontinuing our mushroom powders so many of these are out of stock. Also, here is a catalog of all of our wholesale offerings.

How do I place an order?

We accept wholesale orders of Bulk Tincture, 2 oz. proprietary formulas and 2 oz. Liquid Concentrates via email. Please contact us at wholesale@fiveflavorsherbs.com to place an order. You may use the order forms below.

 

PRIVATE LABEL

What are your minimum order quantities?

Have look at our informational sheet for contract manufacturing and private label to learn how our process works.

What are your privacy standards for private label?

We provide non-disclosure agreements for all private label supplements and manufacturing processes. You can download and fill out a basic template here.

What’s the turnaround for private label orders?

Have a look at our informational sheet to learn how our process works.

Who creates the labels?

Customers are responsible for the design and printing of labels, including FDA labeling requirements.  We recommend reviewing product contents and label design with a lawyer and/or insurance agent before finalizing the text. To meet our compliance specifications, we must review your labels for accuracy before they are printed. More about labels in our contract manufacturing guide.

RETURN POLICY

Please notify us immediately if there are any problems with your order. Products damaged in transit will be replaced at no cost to the customer if reported to us within 7 days of receipt. All other claims, discrepancies, and returns must be resolved within 30 days of purchase. 

Orders for sealed retail products purchased on our website may be cancelled online prior to shipping, with a full return to the credit card used for the purchase. If the item has already shipped, the customer is responsible for return shipping, and will receive product credit once the item is received in its original condition.

Unopened, sealed retail or bulk tincture items may be returned within 30 days. Credits issued are for product only. A copy of your invoice and a brief note describing the reason for return must accompany returns. 

Opened products cannot be returned, and no refund or exchange is offered.

Once a custom formula has been blended, it cannot be cancelled or returned, and the customer is responsible for full payment; no shipping will be charged if the custom formula is blended but cancelled before shipment. If you are a practitioner or patient and you are dissatisfied or have a negative reaction to a custom formula, please contact us within 7 days; product credit or exchange will be granted on a case-by-case basis.